The Problem How It Works Features Pricing Free 3-Day Trial
AI Call Answering · Gas Engineers & Plumbers

Every missed
call is a missed
job.

Valenero answers every call for gas engineers and plumbers — booking, rescheduling, cancellations and SMS reminders — while you're on the job.

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No setup fee  ·  No contracts  ·  3 days free — cancel anytime

Valenero — Live Call Activity
Live
10:22 INBOUND — Sarah Patel  +44 7911 234567
10:22 ANSWERED — Valenero AI in 1.8s
10:23 Issue: Boiler not firing — 2-bed flat, Manchester
10:24 BOOKED — Fri 3 May  09:00am · 60 min slot
10:24 SMS SENT — Confirmation to Sarah ✓
10:24 NOTIFY — Booking pushed to your Google Calendar
Job secured while you were on site
+£320
Gas Boiler Repairs Landlord CP12 Certificates Emergency Plumbing Central Heating Installs Combi Boiler Replacements Gas Safety Inspections Bathroom & Shower Fitting Leak Detection & Repair Radiator Replacement 24/7 AI Call Answering Annual Boiler Servicing Power Flushing Gas Boiler Repairs Landlord CP12 Certificates Emergency Plumbing Central Heating Installs Combi Boiler Replacements Gas Safety Inspections Bathroom & Shower Fitting Leak Detection & Repair Radiator Replacement 24/7 AI Call Answering Annual Boiler Servicing Power Flushing
0%
Call answer rate — every call, every day
<0s
Average time to answer an inbound call
£0k
Average annual revenue recovered per business
24/7
Always on — evenings, weekends, bank holidays
The Problem

You're under a
boiler. Your phone
rings. They won't wait.

A customer with a broken boiler or a leak isn't calling you because they're loyal — they're calling because they need someone now. If you don't answer, they call the next number on Google. You never even know you lost the job.

Most gas engineers and plumbers lose between five and twelve calls a week. At a conservative £250 per job, that's £65,000 a year walking out the door — invisibly.

85%
of callers won't leave a voicemail
27s
before they call the next business on Google
78%
of service jobs go to whoever answers first
01
Calls You Simply Cannot Take
Under a sink, commissioning a boiler, on a roof — you can't stop what you're doing. Customers with a burst pipe or no heating have zero patience.
27 seconds — then they're gone
02
Admin That Eats Your Evening
Calling back, rescheduling, chasing confirmations — hours every week that could be spent on tools, on jobs, or with your family.
Avg. 6 hrs/week on call admin
03
Revenue That Disappears Quietly
You never see the jobs you lose. No invoice, no record — just a customer who's now booked someone else. The damage compounds silently, weekly.
£50k–£90k/yr estimated loss
04
Nights & Weekends Are Dead Time
Landlords, letting agents, and emergency callers don't observe business hours. After 5pm your phone rings out. That's your competitors' favourite time.
32% of emergency calls outside hours
Your Numbers

See exactly
what you're
losing.

Drag the sliders to match your business. The numbers show you what Valenero recovers and what it costs — most engineers see a 10–20× return.

ROI Calculator
Missed calls per week
8
Average job value
£250
Revenue lost per week
−£2,000
Revenue lost per year
−£104,000
Valenero Growth plan (annual)
−£15,000
Your estimated net annual gain
+£89,000
*Based on your inputs. Valenero Growth plan at £1,250/month.
How It Works

Setup in under 10 minutes.
Running before lunch.

No technical knowledge required. No new hardware. No apps to install.

1
Fill Out Your Setup Form
Complete a short online form — your trading name, Google Calendar ID, working hours, and job durations. It takes 5 minutes and our team configure everything for you.
5 mins · guided
2
Forward Your Number
Divert your existing business number to Valenero when you're unavailable. One phone setting, takes two minutes. Nothing changes for calls you do answer yourself.
2 mins · on your phone
3
We Answer & Book
Every forwarded call is answered in your business name. Valenero captures job details, checks your real-time availability, and books the appointment directly into your Google Calendar.
instant · automated
4
You Get Notified
The moment a job is booked you receive an SMS with the customer's name, number, address and job details. Your customer gets a confirmation text. Nothing falls through the cracks.
instant SMS alert
Features

Everything you need.
Nothing you don't.

Purpose-built for gas engineers and plumbers — not a generic answering service. Every feature is designed around how the trades actually work.

Call Handling
24/7 Call Answering
Evenings, weekends, bank holidays — always answered
Sub-3 Second Answer
No ringing out, no voicemail, no lost jobs
Your Business Name
Answers as "Smith Gas Services" — seamless to callers
Emergency Triage
Identifies urgent gas leaks / floods and escalates appropriately
Caller ID Capture
Full name, number and address collected every time
Call Summaries
Full transcript of what was discussed, sent to you after every call
Booking & Diary
Live Calendar Booking
Appointments created in real time during the call
Google Calendar Sync
Your existing calendar — no new apps or logins needed
Gas Safety Slots
Separate inspection durations (CP12, gas safety checks)
Reschedule Handling
Customers call back to move their appointment — handled automatically
Cancellation Management
Slot released and diary updated instantly, no chasing
Custom Working Hours
Mon–Sat hours configured per engineer — no double-booking
Communications
SMS Confirmation
Booking confirmation sent to customer immediately after the call
Appointment Reminders
24-hour reminder texts — reduces no-shows significantly
Instant Engineer Alert
You get an SMS the moment a job is booked, with full details
SLA Missed-Call Alerts
Notify you if a call couldn't be handled within your SLA window
No-Show Follow-Up
Automatic SMS to customers who miss their appointment
Professional Tone
All messages match your brand — never feels automated
Reporting & Intelligence
Monthly Performance Report
Calls answered, jobs booked, revenue recovered — monthly breakdown
Peak Call Time Analysis
See when your customers call most — plan your capacity
Job Type Breakdown
Understand which jobs your callers most commonly need
Conversion Tracking
How many calls converted to booked appointments
Missed Revenue Estimate
Weekly estimate of jobs you might have lost before Valenero
Gas Safe Aware
Understands your trade — correct terminology, right questions asked
Pricing

Simple, honest pricing.

No setup fees. No hidden charges. Every plan includes a free 3-day trial — no payment details required.

Monthly
Annual Save 20%
Essential
£750
per month + VAT
For solo traders and small operators ready to stop missing calls.
  • Up to 300 calls/month
  • 24/7 AI call answering
  • Live calendar booking
  • SMS confirmations
  • Instant booking alerts
  • 1 engineer / calendar
Start Free 3-Day Trial
Most Popular
Growth
£1,250
per month + VAT
For growing businesses managing multiple engineers and higher call volumes.
  • Unlimited calls
  • Everything in Essential
  • Up to 5 engineers / calendars
  • Appointment reminders (SMS)
  • Emergency triage & escalation
  • Monthly performance report
  • Priority email support
Start Free 3-Day Trial
Professional
£2,000
per month + VAT
For established operations needing full control and maximum capability.
  • Unlimited calls & engineers
  • Everything in Growth
  • Dedicated business number
  • Custom call flows & scripting
  • Advanced reporting dashboard
  • CRM integrations
  • Dedicated account manager
Start Free 3-Day Trial
Enterprise
Custom
tailored to your business
For large operations, franchise networks and multi-location businesses needing a bespoke solution.
  • Everything in Professional
  • Bespoke onboarding & setup
  • Multi-location & multi-brand
  • API & deep integrations
  • SLA guarantees
  • White-glove support
Get in Touch
All plans include a free 3-day trial — no payment details required. Prices exclude VAT.
Start Your Trial

Ready to stop
losing jobs?

Fill out this short form and we'll have Valenero configured and live for your business — usually within a few hours. The whole process takes under 10 minutes.

01
Your details — name, trading name, email and notification number
02
Calendar setup — share your Google Calendar with us and paste your Calendar ID
03
Working hours — your availability Mon–Fri (and weekends if applicable)
04
Job durations — how long a standard job and a gas safety inspection takes
Start Your Free 3-Day Trial
Takes 5 minutes · No card required · We'll be live same day
1Your Details
2Calendar
3Hours
4Job Settings
5Confirm
About You & Your Business
We'll use these details to configure your AI assistant and know where to send booking alerts.
Please enter your name.
Please enter your trading name.
Please enter a valid email.
Please enter a mobile number.
The number your customers currently call. We redirect it to your Valenero line — your customers keep calling the same number, nothing changes for them.
Connect Your Google Calendar
We need access to book jobs into your existing Google Calendar in real time — no new accounts, no apps.
How to share your calendar
  1. Open Google Calendar on desktop
  2. Next to your calendar, click the three dots → Settings & sharing
  3. Scroll to "Share with specific people" and add our service email:
cody@valenero.co
  1. Set permission to "Make changes to events"
  2. Scroll down to "Integrate calendar" and copy the Calendar ID
Found in Google Calendar → Settings → Integrate calendar. Looks like: yourname@gmail.com
Please enter your Calendar ID.
Your Working Hours
We'll only book appointments during these hours. You can adjust these at any time after setup.
Monday
–
Tuesday
–
Wednesday
–
Thursday
–
Friday
–
Job Durations & Settings
We use these to block the right amount of time in your calendar for each type of booking — so you're never double-booked or rushed.
How long a typical boiler repair, callout, or installation takes
CP12 certificate, landlord gas safety check, annual service
Territories you cover, types of work you do/don't take, any special instructions for the AI.
Review & Submit
Double-check your details below before we start your free trial. You can update anything later.
By submitting you agree to receive communications from Valenero regarding your free trial. No payment required. Cancel any time.
You're on your way.
We've received your setup details.
Our team will have Valenero live for — usually within a few hours.

Check your email for next steps.
Work the job

We'll answer
the phone.

Start your free 3-day trial today. No card. No commitment. Zero missed calls.

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